Terms & Conditions

Terms & Conditions
Introduction

MrTelco.com., ("MrTelco.com," "the Company," "we," or "us,") provides certain websites, including the websites available at the domain name www.MrTelco.com (a "Site") and certain services made available to registered users of the Sites ("Services"). This MrTelco.com User Agreement is the legal agreement ("Agreement") between you and MrTelco.com governing your use of the services we provide. Please read this Agreement carefully. MrTelco.com is willing to provide the Services to you only on the condition that you accept all of the terms and conditions contained in this Agreement. You accept the terms and conditions of this Agreement by registering for and using the Services. If you are unwilling to accept this Agreement, do not use MrTelco.com and its Services.

The Terms and Conditions is a contract between you and us and governs the use of the MrTelco.com Services. Your registration to use the MrTelco.com Services or the use of the MrTelco.com Services constitutes your acceptance to these Terms and Conditions.

Information


1. MrTelco.com may modify these Terms and Conditions from time to time (including change of rates for using our services). You can obtain a copy by viewing our Terms & Conditions link on our website.


DESCRIPTION OF SERVICES


Subject to your compliance with the terms and conditions of our website, MrTelco.com will provide the Services after you have successfully registered your interest on our website or called our hotline to acquire the services of our technicians, engineers and field staff.
You may use the MrTelco.com to book and schedule telecommunication services outlined on our website.

INVOICES

We send invoices to business customers only who are registered as a legal Australian entity and company. We provide 14 day payable invoices which can be paid for by way of bank transfer available on the PDF invoice.

Payment Terms: Invoices are payable and due within 14 calendar days. Payments not received within 14 calendar days will be issued a 10% late payment fee and may be sent to a debt collection agency if prior arrangements haven't been agreed upon. Contact us should you have any questions.

RESIDENTIAL CUSTOMER PAYMENTS

We require customers to make payment on completion of works carried out and can be done via credit card on the technicians mobile or though credit card or paypal online prior to the service date. Customers maybe refused service if they are paying by cash. Please have your credit card or debit card ready and having available funds on completion of work.

CONSUMER GUARANTEE

Under some circumstances we may not be able to provide guarantee of our services unless specifically incorporated under the Australian Consumer Law and due to the nature of our services being of installation and fault repair closely related to engineering of nature, there can be many factors to be taken into consideration before remedy or refund will be given. Our company will work with you to assist where we can.

VOICEMAIL $20 OFF - TECH IN 20 PROMOTION

Should our staff or technicians not get in touch with a customer after they have left a voicemail within 20 minutes, a customer is entitled to $20 inc GST discount off any of our services. The customer is entitled to only one deduction per job order or job card.

If our technician has attempted to contact a customer within the 20 minutes whereas the customer has failed to answer our call, in this case, the customer will not be entitled to receiving the $20 in GST discount.

Call Out Fee

Our company reserves the right to charge a minimum call out fee of $99 inc GST to cover any costs related to time, travelling and car expenses. This fee is incorporated into our service charges visible on our website and for any quoted work onsite and will be payable should the customer not wish to continue with our service or quote after our full assesment has been completed.

 

Pricing & Standard Installation

All pricing listed on our website is for 1 hour of labour or service and then charged at $25 per 15 minute increments thereafter.

Our pricing structure detailed on our website is for what we would call a "typical installation" whereas the average house would be 1 story with brick structure, tiled roof and cabling fed down the cavity of an external wall. We reserve the right to adjust pricing per job dependant on extra material or time required based on our professional advice or opinion.

Cabling distance included under our standard installation will not exceed 30 meters, which then we may decide to adjust pricing.


Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Service Eligibility

MrTelco.com reserves the right to terminate your service and refuse to provide you with any products or services without prior warnings.


You also agree to:

Provide true, accurate, current and complete information about yourself as prompted by MrTelco.com's registration process (such information being the "Registration Data")
If you provide any information that is untrue, inaccurate, incomplete, or not current or if MrTelco.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with our Terms and Conditions, MrTelco.com has the right to indefinitely suspend or terminate your access to the Site

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on MrTelco.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to MrTelco.com. Further the said information will not be utilised and shared by MrTelco.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. MrTelco.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Fraudulent /Declined Transactions

MrTelco.com reserves the right to recover the cost of goods, collection charges and lawyer’s fees from persons using the Site fraudulently. MrTelco.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Fees & Charges
MrTelco.com charges GST on all transactions where applicable and our prices detailed on our website include GST.

Cancellation and Refund Policy
Cancellation by MrTelco.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Refund can sometimes take up to 31 days to take effect.


Cancellations by the Customer

Cancellations can be requested at any time should the customer call or e-mail to give 1 hour prior notice for any service call. However, if in the case we have made prior purchases specifically for your job such as parts for installation or repair and would be considered outside our normal day-to-day consumables as part of your job, MrTelco.com reserves the right to collect the full payment of product or goods should our suppliers not offer refund and an invoice will be e-mailed for payment

Returns & Refund Policy

In continuation of the above mentioned Cancellation Policy, we will only provide refund of goods where required under Australian consumer law and for all services we provide including a truck roll or call out fee, and a service or job cannot be completed for any reason whatsoever our company Mr Telco Pty Ltd will charge a minimum truck roll fee of $99 inc GST to cover any costs travelling to and from your premises.

Unfortunately these are standard conditions that must be imposed to ensure we provide a fair.

Third Party Contractor Engagement

MrTelco.com reserves the right to appoint fully licensed and insured telecommunication contractors to perform work or services listed on our website. We do our best to ensure all contractors have met specific requirements to provide our customers a good service and overall experience.

Modification of Terms & Conditions of Service

MrTelco.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on MrTelco.com. You should regularly review the Terms & Conditions on MrTelco.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to MrTelco.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain MrTelco.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to MrTelco.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, MrTelco.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. MrTelco.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. MrTelco.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

MrTelco.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant MrTelco.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify MrTelco.com and its affiliates for all claims resulting from any Comments you submit. MrTelco.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

MrTelco.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of MrTelco.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to MrTelco.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of MrTelco.com. You may not modify, distribute or re-post anything on this website for any purpose.

The MrTelco.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Mr Telco Pty Ltd. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply MrTelco.com endorsement, sponsorship or recommendation of the third party, information, product or service.

MrTelco.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of MrTelco.com or its suppliers and protected by Australian and international copyright laws. The Contents and software on this Site may be used only as a resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by MrTelco.com, one of its affiliates or by third parties who have licensed their materials to MrTelco.com and are protected by Australian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of MrTelco.com and is also protected by Australian and international copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, MrTelco.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless MrTelco.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to MrTelco.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. MrTelco.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from MrTelco.com on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

LIMITATIONS ON YOUR USE OF THE SERVICES

You may not attempt, or authorize, encourage, or support others' attempts, to circumvent, reverse engineer, decrypt, break or otherwise alter or interfere with the Service. You agree to advise MrTelco.com promptly of any such unauthorized use(s) or attempt(s). You acknowledge and agree that the Services are for your personal use only. You acknowledge and agree that you may not copy, distribute, sell, resell, or exploit for any commercial purposes any portion of the Services, or any products accessible through the Services. MrTelco.com is not liable for any claims, actions, damages, or other liability incurred as a result of any unauthorized use of your account or the Services, and you agree to be fully liable for any such unauthorized access.

* The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that MrTelco.com Services, including the use of the Website, is not for commercial use but is specifically meant for personal use only.

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and MrTelco.com with respect to the MrTelco.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and MrTelco.com with respect to the MrTelco.com sites/services. MrTelco.com's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in Australia that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Site.


Company Details
Mr Telco Pty Ltd