Question
Why does my internet keep dropping out when Optus and NBN found no fault?
Name: Margaret
Location: Flinders
Hello I’m writing in regards of my internet problems. I’ve had 3 technicians so far come to my house saying they couldn’t find any faults on my line. First technician was Optus, came to my house, looked at the wires, didn’t do anything and left. Second and third were NBN. One came inside and tested things, again said no faults. Internet still cuts out daily. Please help.
Answer
Only one technician came inside to diagnose
Name: Mr Telco
Location: Australia Wide
Only one technician came inside the home to diagnose the issue, if you have had 3 technicians to site, there is likely an issue internally, and possibly intermittent.
Using a private technician like Mr Telco, we would plug our test equipment on and find out where the issue is. Its likely a faulty socket or something which collects dust over time.
Generally an NBN techs responsibility is to check to the network boundary point, which is probably the luca or NBN box on the outside of your home.
Mr Telco will fix any issue inside your home, and provide a detailed Service Fault Report explaining the issue via PDF sent to your e-mail on completion of the works.
Tired of being told there’s NO FAULT FOUND and your internet keeps failing? Mr Telco will diagnose and repair itt.
Book Internet Technician
